Kaptan Peshawari Chappal Black - pure leather handmade

Returns & Exchanges Policy

1. Eligibility for Returns

   • We accept returns or exchanges within 7 days of delivery.
   • Items must be unworn, unwashed, and in original packaging with all tags intact.

2. Return Process

   • To initiate a return, please contact us at menswear871@gmail.com with your order number and reason for return.
   • Once approved, we will provide instructions on how to ship the item back to us.

3. Refunds

   • After we receive and inspect your returned item, we will notify you of the refund approval or rejection.
   • If approved, your refund will be processed via the original payment method within 7–10 business days.
   • Shipping fees (if any) are non-refundable, unless the return is due to a defect or error on our part.

4. Exchanges

   • If you need to exchange an item (e.g., for a different size or color), please follow the same process as returns.
   • Once we receive the original item, we will ship the replacement if stock is available.
   • Additional shipping charges may apply, except in cases of manufacturing defects or incorrect items received.

5. Damaged or Defective Items

   • If you receive a damaged or defective product, please contact us immediately at menswear871@gmail.com with photos or video evidence.
   • We will offer a replacement or refund as per your preference.

6. Non-Returnable Items

   • Certain items, such as final sale or clearance products, may not be eligible for returns or exchanges.
   • This will be clearly stated on the product page if applicable.

7. Contact Us

   • For any questions or concerns about your order, shipping, or returns, please reach out to us at:
     • Email: menswear871@gmail.com
     • Phone: +923067613534